Terms & Conditions

Effective Date: Jan.1.2025

Welcome to MD Property Solutions, LLC. By accessing or using our website, services, or SMS communications, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.

1. General Information

MD Property Solutions, LLC provides property maintenance, cleaning, and related services. These Terms apply to all visitors, clients, and users who access or use our website or communicate with us through phone, SMS, or email.

2. Use of Our Website and Services

By using our website or submitting a service request, you agree:

  • To provide accurate, current, and complete information.

  • To use our website only for lawful purposes.

  • Not to interfere with or disrupt website functionality or security.

We reserve the right to modify or terminate any part of the website or services at any time without prior notice.

3. SMS/Text Messaging Terms

By providing your phone number and opting in via our website form, service agreement, or other approved consent method, you agree to receive SMS and MMS messages from MD Property Solutions, LLC.
Messages may include, but are not limited to:

Types of Messages You May Receive

  • Appointment confirmations & reminders
  • Service updates, arrival notifications, & completion alerts
  • Billing notifications & payment reminders
  • Customer support responses to your questions
  • Status updates for case-related inquiries or service tickets
  • Care or follow-up messages related to your service request
  • Polls, surveys, or feedback requests
  • Promotional offers (only if you have separately opted into marketing messages)

Message Frequency

Message frequency varies based on your engagement and service needs (typically 2–4 messages per month, but may increase during active service periods).

Message & Data Rates

Message and data rates may apply depending on your mobile carrier.
Messages are sent via an automated system.

Customer Support & Response Messages

By opting in, you also consent to receive:

  • Replies to questions you send to us via text
  • Updates from our customer care team regarding your property or service
  • Clarifications or requests for additional information needed to complete your service

These messages help us provide accurate and timely service.

Case-Related & Care Messages

You may receive SMS notifications related to:

  • Open or active service cases
  • Follow-up status updates
  • Technician arrival times
  • Safety or property alerts (if applicable)

These messages are strictly service-related and never used for marketing unless you separately authorize it.

Polls, Surveys, & Feedback

You may occasionally receive:

  • Short polls to improve our service
  • Quick satisfaction surveys
  • Requests for ratings or comments

Participation is entirely optional.

Opt-Out Instructions

You may opt out at any time:

  • Reply STOP to any message to unsubscribe from non-essential messages.
  • Certain service-critical messages (e.g., billing, appointments) may continue as permitted by law unless your service relationship ends.

Help & Support

For help, reply HELP, call 443-234-1729, or email info@md-propertysolutions.com
.

Privacy Commitment

We will never sell, rent, or share your mobile number or personal information with third parties for marketing purposes.
Your information is used solely to provide service-related communication and internal customer support.

4. Payment Terms

Payment for services rendered is due according to the terms stated in your invoice or service agreement. Late or missed payments may result in additional fees.

5. Intellectual Property

All content, trademarks, logos, and materials on this website are the property of MD Property Solutions, LLC or its licensors. You may not copy, reproduce, or distribute any content without written permission.

6. Limitation of Liability

MD Property Solutions, LLC is not liable for any indirect, incidental, or consequential damages resulting from your use of our services or website. We make no warranties beyond those expressly stated in written agreements.

7. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

8. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates constitutes acceptance of the new Terms.

9. Contact Us

If you have any questions about these Terms or your rights, please contact us:
MD Property Solutions, LLC
Phone: 443-234-1729
Email: info@md-propertysolutions.com
Website: md-propertysolutions.com